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Refund Policy

Refund Info

1. Eligibility for Refunds and Returns

We are committed to ensuring satisfaction with your purchase. If you are not fully satisfied, you may be eligible for a return or refund under the following conditions:

  • Change of Mind: Items can be returned for a refund if you notify us within 14 days of receiving your order. The item must be returned within 14 days of notifying us, unused and in the original packaging.

  • Damaged or Faulty Items: If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement, exchange, or refund at no additional cost.

2. Items Excluded from Refunds

The following items are not eligible for refunds:

  • Personalized or custom-made items

  • Perishable goods (e.g., food, flowers)

  • Items that have been opened and cannot be resold due to hygiene or health reasons (e.g., cosmetics, swimwear)

  • Gift cards and vouchers

3. Process for Returns and Refunds

  • Step 1: Contact us at [support email] with your order number and reason for return within 14 days of receiving your order.

  • Step 2: Upon confirmation, return your item to the address provided by our team. Customers are responsible for return postage costs unless the item is damaged or faulty.

  • Step 3: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5-7 business days.

4. Refunds

  • Approved refunds will be processed back to your original payment method within 7-10 business days after receiving and verifying your returned item.

  • For eligible items that were discounted, refunds will match the discounted price at the time of purchase.

  • Original shipping fees are non-refundable except for returns due to damaged or incorrect items.

5. Exchanges

Exchanges may be offered on a case-by-case basis. Please contact us within 7 days if you wish to exchange your item. Exchanges are subject to stock availability.

6. Customer Support

For any questions, please reach out to our team at [support email] or call [support number].

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