Last Updated: 19 02 2026

Welcome to DIANNES! These terms and conditions outline the rules and regulations for the use of DIANNES's Website.
 
1. General Conditions

By accessing this website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Pricing
 

• Unique Items: Our hats, scarves, and Tam O Shanters are handmade. As such, slight variations in weave or color may occur, adding to the unique nature of each piece.

• Sustainability: We strive to use naturally sourced and sustainable materials as stated on our site.

• Errors: We reserve the right to correct any pricing errors or inaccuracies on the site and to cancel orders if any information is inaccurate at any time without prior notice.
   

3. Payments and Shipping
 

• Payment is required at the time of purchase via our secure checkout.

• Shipping times are estimates. DIANNES is not responsible for delays caused by postal services or customs.

• Risk of loss and title for items purchased pass to you upon our delivery to the carrier.
   

4. Returns and Refunds Our refund policy is available on our dedicated [Refund Policy Page]. Generally, items must be returned in their original, unworn condition within 14 days of receipt. Custom or bespoke items may be exempt from returns.
 
5. Intellectual Property The content, logos, and images on this website are the intellectual property of DIANNES and are protected by copyright laws. You may not reproduce or redistribute any part of this site without express written permission.
 
6. User Conduct You agree not to use the site for any unlawful purpose or to transmit any worms or viruses or any code of a destructive nature.
 
7. Limitation of Liability DIANNES shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website.
 
8. Governing Law These Terms shall be governed by and construed in accordance with the laws of [England and Wales / United Kingdom].
 
9. Contact Information Questions about the Terms and Conditions should be sent to us at info@diannes.co.uk.