At DIANNES, we want you to love your knitwear as much as we loved selecting it. If your purchase isn’t quite right, we’re here to help.

1. Return Window

• You have 14 days from the date of delivery to request a return or exchange.

• Items must be sent back to us within 30 days of the original purchase.
   

2. Condition of Items
To be eligible for a return, your item must be:

• Unworn and unwashed (free from perfume, pet hair, or smoke odors).

• In the same condition that you received it.

• In the original packaging with all tags still attached and unbroken.

• Accompanied by the original receipt or proof of purchase.

 
Note: For hygiene reasons, certain items like earrings or custom-knitted pieces are non-returnable unless faulty.

3. How to Start a Return
We recommend using Evri for your returns as they offer easy Drop-Off points at thousands of local ParcelShops.

1. Email us: Contact returns@diannes.co.uk with your order number and reason for return.

2. Pack it up: Securely package your item (you can often reuse our original mailing bag!).

3. Book your label: Visit the Evri website to print a "Return to Sender" label or use a QR code at a ParcelShop.

4. Send: Drop your parcel at any Evri ParcelShop or Locker and keep your receipt for tracking.
    

4. Shipping Costs

• Change of Mind: Customers are responsible for the cost of return shipping.

• Faulty Items: If your item is faulty or damaged, DIANNES will provide a pre-paid Evri return label at no cost to you.
   

5. Refunds
Once we receive and inspect your return, we will notify you via email.

• If approved, your refund will be processed back to your original payment method within 5–7 business days.

• Please note that shipping costs from the original order are non-refundable.
   

6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, contact us to see if we can hold a specific it for you.